Terms of Use

These terms are an agreement between you and Henry Joel Majer and Vikram Goel, a partnership trading as Recallio (ABN 65 319 410 673), of PO Box 494, Fortitude Valley QLD 4006, Australia (“we”, “us”) for your use of Recallio. By creating an account or using Recallio you agree to them and to our Privacy Policy. We may change features, limits and prices. We will give you notice first, as set out in “Price changes” and “Changes, law and contact” below. The service may be unavailable at times.

Recallio uses AI to make flashcards from study material you upload, such as lecture slides and notes. It is a study aid. It does not replace your lectures, textbooks or teachers.

• You must be 18 or older to use Recallio. When you sign up, you confirm that you are 18 or older.
• If we learn that an account belongs to someone under 18, we will close the account, delete their data and refund their most recent payment, if they made one.
• If you are a parent or guardian and think your child under 18 has an account, email support@recallio.com.au with the account's email address and we will deal with it as above.
• You need your own email address. One account per person.

You agree not to:

• upload material you don't have the right to use (see our Copyright policy), or material that is unlawful, confidential to someone else, or contains other people's personal information without their permission;
• upload material that contains identifiable personal information or health information about anyone, such as patient details, names linked to case notes, or photos of identifiable people;
• share, publish, sell or give away cards made with Recallio. Cards are for your own personal study only;
• resell, sublicense or offer Recallio as a commercial service, or share your account;
• scrape, crawl or copy the service, its prompts or its outputs by automated means, or try to reverse engineer it;
• abuse the free trial, for example by creating several accounts or using temporary email addresses;
• get around credit, rate or access limits, probe or overload our systems, or interfere with other users;
• use Recallio to break the law or anyone's rights.

• Making cards uses credits. Most slides and PDF pages cost 1 credit. Slides with a lot of text or pictures cost more, up to 3 credits. Fast mode, image occlusion and extra cards cost extra. Text files, Word files and pasted notes cost 1 credit per section, plus 1 for every 200 words over 100 in it. For uploaded files, you always see the price before you generate.
• New accounts get one free trial of 40 credits, one per person. The trial needs no card, nothing is charged, and nothing renews when it runs out.
• Free trial credits and credits we add by hand don't expire.
• Credits from a weekly plan payment expire 14 days after they are added. Credits from a monthly plan payment expire 2 calendar months after they are added. We use the credits that expire soonest first. Expired credits are not refunded or replaced.
• All prices are in Australian dollars.

• Each plan gives you a set number of credits every week or month for a set price, as shown on the Plans page when you subscribe.
• When you subscribe, you pay for the first week or month straight away and its credits are added to your account. Your plan then renews automatically at the end of each week or month. At each renewal we charge the plan's price and add that period's credits. It keeps renewing until you cancel.
• If you have never had a paid plan with us, your first payment on a weekly plan is 20% off (for example A$3.60 instead of A$4.50 on the 150-credit plan). Your first renewal, 7 days later, and every renewal after it is charged at the full weekly price. The offer applies once per person and only to your first ever subscription, even if you delete your account and sign up again. Monthly plans have no first-payment discount.
• You can cancel at any time from Account > Manage subscription. Cancelling stops the next renewal. Your plan stays active until the end of the week or month you have paid for, and you won't be charged again. There is no cancellation fee. You keep your credits until they expire and can still use image occlusion while you have plan credits.
• To change plan, cancel and subscribe to the new plan when the current period ends.
• If you delete your account, your plan is cancelled straight away and your remaining credits are deleted with your account. The current week or month is not refunded, except as set out in “Refunds” below.
• If a renewal payment fails, we show a notice in the app and our payment provider, Stripe, tries your card again automatically, over up to 1 week. No new credits are added until a payment goes through, and the credits you already have stay until they expire. If the payment still fails, your plan is cancelled after the last failed attempt, and you will have no plan. You can update your card from Account > Manage subscription.

We may change plan prices. A price increase applies only from a renewal, and only after we have emailed you about it at least 14 days before (weekly plans) or 30 days before (monthly plans). If you don't want to pay the new price, cancel before it takes effect. You won't be charged the new price, and you keep your credits until they expire.

• We don't give refunds because you change your mind. This doesn't limit your rights under the Australian Consumer Law (see below).
• Failed decks. If a deck fails to finish, the credits for the parts that didn't finish come back to your account automatically. If those credits have expired in the meantime, they come back for 7 days.
• Poor-quality decks. If a deck is poor quality, email support@recallio.com.au within 7 days. We will re-run it once for free. If it is still poor, we will give back the credits it used.
• Within 7 days. If you ask within 7 days of your latest payment and haven't used any credits from it, we will refund that payment and remove those credits. This also applies if you have deleted your account.
• Mistakes. If we charge you the wrong amount, or more than once for the same period, we will refund the extra promptly once we have checked it.
• Under-18 accounts are refunded as set out in “Who can use Recallio”.
• To ask for a refund, email support@recallio.com.au. Refunds go back to the card you paid with.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, including the consumer guarantees, that cannot lawfully be excluded, restricted or modified. If any part of these terms would do that, it does not apply to that extent. If we fail to meet a consumer guarantee, you may be entitled to a remedy, such as a refund or having the service supplied again.

Cards are made by AI and may contain errors or omissions. They are a study aid. Check them against your lecture material. They are not medical, legal or professional advice.

We do not promise that cards are accurate, complete or suitable for any exam, and we do not promise any study or exam results.

Follow your university's rules on using AI tools, course materials and assessment. You are responsible for having the rights to what you upload and for following your university's rules, including checking what it allows. Don't use Recallio to share course material you aren't allowed to share, or in assessments where AI tools aren't allowed.

You own what you upload. As between you and us, the cards Recallio makes for you are yours, and we claim no ownership of your uploads or your cards. You give us a limited, non-exclusive licence to store, copy and process your uploads, and to send them to our service providers, only so we can provide Recallio to you. This licence ends when you delete the material or your account, except for copies we must keep by law or that sit in backups until they expire. Cards are for your personal study only, including exporting them to Anki. We own Recallio itself: the software, design, prompts and brand.

Nothing in this section limits your rights under the Australian Consumer Law. To the extent permitted by law, and apart from those rights, we are not liable for indirect or consequential loss, and our total liability to you is limited to the amount you paid us for plans in the 12 months before the claim, or A$50, whichever is more. We do not ask you to indemnify us.

You can delete your account at any time from the Account page. We may suspend or close an account that seriously or repeatedly breaks these terms or puts other users or the service at risk. Where we reasonably can, we will tell you why and give you a chance to fix the problem first. Repeated copyright infringement is handled as set out below and on our Copyright page, without a warning first.

We will give you reasonable notice before we end the service and, where we reasonably can, a chance to export your decks.

If we change these terms in a way that affects you, we will tell you by email or in the app before the change takes effect, and ask you to accept the new version before you keep using Recallio. We will not change or suspend the service, or these terms, at any time without notice, except where we must act urgently for security or legal reasons. Price changes follow the “Price changes” section above. These terms are governed by the laws of Queensland, Australia. You and we can bring proceedings in the courts of Queensland or any other Australian court that has jurisdiction (this is non-exclusive). We do not require consumers to use arbitration. Contact: support@recallio.com.au. We reply to support emails within 2 business days.