Copyright and takedown
Last updated 11 November 2026 (version 2026-11-11)
What you upload
Only upload material you are allowed to use, for example slides and notes your course gives you for your own study. When you upload a lecture or paste notes, you confirm that you have the right to upload it and that you will use the cards for your own study. You are responsible for having those rights and for following your university's rules. Don't upload material you were told not to copy or share, or that you got without permission.
Please don't upload whole textbooks. Upload only the parts you need for your course, and only material you are allowed to use.
Where your uploads go
- Your upload is sent to Anthropic, our AI provider, to make your cards. It is not used to train AI models by default. Anthropic keeps it for a limited period, currently up to 30 days, and longer if content breaks Anthropic's usage policy. See Anthropic's privacy policy.
- We don't use your uploads to train AI models. They are private to your account and are never shown or shared with other users.
- Uploads are never combined into a shared pool of course material. (To save cost, some intermediate AI results are cached and reused only when exactly the same material is submitted again; see the Privacy Policy.)
- Original files are deleted once your cards are made, unless you choose to keep them (details in the Privacy Policy).
Who owns what
You keep whatever rights you have in your material. You may use the cards Recallio makes for you for your own study, including in Anki. We keep all rights in Recallio itself: the software, design, prompts and brand. Rights in the underlying lecture material stay with their owners.
Sending a copyright notice
If you believe material on Recallio infringes your copyright, email copyright@recallio.com.au. This is our only address for copyright notices. A valid notice includes:
- your name and email address, and whether you are the copyright owner or authorised to act for them;
- the work you say is infringed;
- where the material is on Recallio (for example a deck link, or enough detail for us to find it);
- a statement that you believe in good faith the use is not authorised by the owner, their agent or the law;
- a statement that the information in your notice is accurate and that you are the owner or authorised to act for them;
- your name, typed, as your signature.
What we do with a notice
We acknowledge your notice within 1 business day. If the notice is valid, we disable access to the material within 2 business days of receiving it: the deck is hidden from its owner and can no longer be viewed, edited or exported in Recallio. We may later delete it. If a notice is missing details, we will ask for them, and these times run from when we have a valid notice. Business days means Monday to Friday, excluding public holidays in Queensland.
The user sees in Recallio that the deck has been removed.
If your deck was removed (counter-notice)
If you believe your deck was removed by mistake, or that you have the right to use the material, email copyright@recallio.com.au within 10 business days of the removal. Include your account email, the deck name and why you believe you have the right to use the material. We will review it and may restore the deck. A removed deck can only be restored for 28 days after it was removed; after that it is deleted permanently.
Repeat infringers
If we accept 3 valid copyright notices against your account, your account is suspended automatically. A valid notice is one we acted on and did not reverse; one notice counts once even if it covers several decks.
While your account is suspended you can still sign in, view, edit, export and delete your decks, export your data, manage or cancel your subscription and delete your account, but you can't upload, make new cards or decks, regenerate cards or start a new plan. Decks already being made will finish.
A suspension stays until we lift it, for example after a successful counter-notice or if we decide the notices should not count. We tell you in the app why your account is suspended. After a suspension is lifted, only new notices count towards the limit.
See also our Terms of Use.